# Video to Mp3 Support Center

## Welcome to Video to Mp3 Support! 👋

We're here to help you get the most out of your video to MP3 conversion experience.

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## 🚀 Getting Started

### How to Convert Videos to MP3
1. **Select Video**: Tap Gallery or Camera to choose your video file
2. **Choose Quality**: Select 128kbps (Standard), 192kbps (High), or 320kbps (Premium)
3. **Name Your File**: Enter a custom name or use the default
4. **Convert**: Tap the convert button and wait for processing
5. **Enjoy**: Find your MP3 in the Library tab

### Supported Video Formats
- MP4 (recommended)
- MOV (iPhone videos)
- AVI
- MKV
- WMV
- 3GP
- WEBM
- FLV

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## 🎧 Audio Quality Guide

**128 kbps (Standard)**
- Good for voice recordings and basic music
- Smaller file sizes
- Free for all users

**192 kbps (High Quality)**
- Perfect balance of quality and file size
- Recommended for most music
- Free for all users

**320 kbps (Premium)**
- Maximum audio quality
- Studio-quality sound
- Requires Premium subscription

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## ⭐ Premium Features

**What's included in Premium:**
- 320 kbps maximum quality conversion
- Unlimited conversions
- Ad-free experience
- Priority customer support
- All future premium features

**How to Subscribe:**
1. Go to Settings
2. Tap "Upgrade to Premium"
3. Choose your subscription plan
4. Complete purchase through App Store

**Restore Purchases:**
Settings → Premium → Restore Purchases

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## 📚 Managing Your Library

### Organizing MP3 Files
- **Favorites**: Tap the heart icon to mark favorites
- **Search**: Use the search bar to find files quickly
- **Sort**: Sort by name, date, or file size
- **Bulk Actions**: Select multiple files for sharing or deletion

### Trash & Recovery
- Deleted files go to Trash automatically
- Restore files within 30 days
- Empty trash to permanently delete

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## 🛠️ Troubleshooting

### Conversion Issues

**"Conversion Failed" Error:**
- Check if video file is corrupted
- Ensure sufficient storage space
- Try converting a smaller/shorter video
- Restart the app

**Slow Conversion Speed:**
- Close other apps to free up memory
- Ensure device isn't overheating
- Check available storage space

**No Audio in Output:**
- Original video might have no audio track
- Try converting a different video
- Check if original video plays audio correctly

### App Issues

**App Won't Open:**
- Force close and restart the app
- Restart your device
- Update to latest iOS version
- Reinstall the app if necessary

**Files Not Appearing:**
- Pull down to refresh the library
- Check if files are in Trash
- Ensure conversion completed successfully

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## 🔒 Privacy & Security

**Your Privacy Matters:**
- All conversion happens on your device
- No files are uploaded to our servers
- No personal data collection
- GDPR compliant

**Data Usage:**
- App works completely offline
- No internet required for conversion
- Only used for premium purchase verification

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## 📱 Device Compatibility

**Minimum Requirements:**
- iOS 13.0 or later
- iPhone 7 or newer (recommended)
- iPad (6th generation) or newer
- 2GB RAM minimum
- 500MB free storage space

**Optimal Performance:**
- iOS 15.0 or later
- iPhone 12 or newer
- 4GB RAM or more
- 2GB free storage space

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## 🌍 Languages

Video to Mp3 supports 8 languages:
- English
- Türkçe (Turkish)
- Español (Spanish)
- Deutsch (German)
- العربية (Arabic)
- 中文 (Chinese)
- 日本語 (Japanese)
- Português (Portuguese)

Change language: Settings → Language

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## 💬 Contact Us

**Need More Help?**

📧 **Email Support:** [email protected]
- Response time: 24-48 hours
- Include your device model and iOS version
- Attach screenshots if possible

📱 **App Store Reviews:**
- Leave feedback on the App Store
- We read and respond to all reviews

## 🔄 App Updates

**Stay Updated:**
- Enable automatic updates in App Store
- Check for updates regularly
- Follow our release notes for new features

**Latest Version Features:**
- Improved conversion speed
- New language support
- Enhanced user interface
- Bug fixes and stability improvements

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## ❓ FAQ

**Q: Is VidToSound free?**
A: Yes! Basic features (128 & 192 kbps) are free. Premium features require subscription.

**Q: Do you support batch conversion?**
A: Currently one file at a time. Batch conversion coming in future updates.

**Q: Can I convert YouTube videos?**
A: Only convert videos you own or have permission to use.

**Q: How long are files stored?**
A: Forever, until you delete them. Files stay on your device.

**Q: Can I cancel my subscription?**
A: Yes, anytime through App Store Settings → Subscriptions.

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**Thank you for using VidToSound! 🎵**

*Last updated: August 2025*