Support for Pomodoro

# Pomodoro App - Support & Help

**Need help? We're here for you!**

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## 📧 Contact Us

For support, questions, or feedback, please contact us:

**Email**: [email protected]

**Response Time**: We typically respond within 24-48 hours

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## 🆘 Frequently Asked Questions (FAQ)

### Getting Started

#### What is the Pomodoro Technique?
The Pomodoro Technique is a time management method that uses a timer to break work into intervals, traditionally 25 minutes in length, separated by short breaks.

#### How do I start using the app?
1. Open the app
2. Tap the "+" button to create your first task
3. Select a task and tap "Start Pomodoro"
4. Focus on your work until the timer completes
5. Take a break when prompted

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### Timer & Sessions

#### How do I customize timer durations?
Currently, timer durations are set to standard Pomodoro intervals:
- Work Session: 25 minutes
- Short Break: 5 minutes
- Long Break: 15 minutes

Timer customization will be available in a future update.

#### What happens when a session completes?
- You'll receive a notification (if enabled)
- The app will vibrate (if enabled)
- A sound will play (if enabled)
- The next session will start automatically (if auto-start is enabled)

#### Can I pause or stop a session?
Yes! You can:
- **Pause**: Temporarily stop the timer and resume later
- **Stop**: End the current session early
- **Skip**: Skip to the next break or work session

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### Tasks

#### How many tasks can I create?
- **Free Version**: Up to 10 active tasks at a time
- **Premium Version**: Unlimited tasks (coming soon)

#### How do I organize my tasks?
You can organize tasks by:
- **Priority**: Low, Medium, High
- **Categories**: Work, Personal, Study, etc.
- **Tags**: Add custom tags for filtering
- **Status**: Active or Completed

#### Can I edit or delete tasks?
Yes! Simply:
- **Edit**: Tap on a task to edit details
- **Delete**: Swipe left on a task and tap delete
- **Mark Complete**: Tap the checkbox or use the detail view

#### What happens to completed tasks?
Completed tasks are moved to the "Completed" tab and contribute to your statistics.

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### Statistics

#### What statistics are tracked?
The app tracks:
- Total pomodoros completed
- Total focus time
- Tasks completed
- Daily/Weekly/Monthly progress
- Current and longest streak
- Category breakdown

#### How far back does the history go?
- **Free Version**: Last 30 days
- **Premium Version**: Unlimited history (coming soon)

#### How is the streak calculated?
Your streak increases by 1 for each day you complete at least one pomodoro. If you skip a day, your streak resets to 0.

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### Settings & Customization

#### How do I change the app language?
1. Go to **Settings** > **Appearance**
2. Tap **Language**
3. Select your preferred language

**Supported Languages:**
- English, Türkçe, Deutsch, Français, Español
- Português, Русский, العربية, 日本語, 한국어

#### How do I enable dark mode?
1. Go to **Settings** > **Appearance**
2. Tap the **Theme Mode** selector
3. Choose: System, Light, or Dark

#### How do I enable notifications?
1. Go to **Settings** > **Notifications**
2. Toggle **Enable Notifications**
3. If prompted, allow notifications in device settings

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### Data & Privacy

#### Is my data safe?
Yes! All your data is stored locally on your device:
- No data is sent to our servers
- No account required
- No tracking or analytics
- Complete privacy

#### Can I backup my data?
Your data is included in your device's regular backup (iCloud for iOS, Google Drive for Android).

#### How do I delete my data?
To delete all data:
1. Uninstall the app from your device
2. All local data will be removed

To reset specific data:
- Use device settings to clear app data

#### Do I need an internet connection?
No! The app works completely offline. Internet is only needed for:
- Initial app download
- App updates
- Accessing support links

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### Notifications

#### Why am I not receiving notifications?
Check the following:
1. **In-App**: Settings > Notifications > Enable Notifications
2. **Device Settings**:
   - iOS: Settings > Pomodoro App > Notifications > Allow
   - Android: Settings > Apps > Pomodoro App > Notifications > Allow

#### Can I customize notification sounds?
Currently, the app uses the default notification sound. Custom sounds will be available in a future update.

#### How do I disable vibration?
Go to **Settings** > **Notifications** > Toggle **Enable Vibration** off

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### Premium Features (Coming Soon)

#### What will Premium include?
Planned Premium features:
- Unlimited tasks
- Extended statistics history
- Custom timer durations
- Additional themes
- Cloud backup
- Priority support

#### How much will Premium cost?
Pricing will be announced when Premium launches.

#### How do I upgrade to Premium?
Premium upgrade option will be available in **Settings** > **About** when it launches.

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## 🐛 Troubleshooting

### App crashes or won't open
1. Force close the app
2. Restart your device
3. Update to the latest version
4. Reinstall the app if issue persists

### Timer not working properly
1. Check if device has enough battery
2. Ensure the app has required permissions
3. Update to the latest version
4. Contact support if issue continues

### Notifications not appearing
1. Check notification permissions
2. Ensure Do Not Disturb is off
3. Check battery optimization settings
4. Restart the app

### Statistics not updating
1. Complete at least one pomodoro
2. Force close and reopen the app
3. Contact support if data is missing

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## 🔄 Updates & Versions

### Current Version
Check your current version in **Settings** > **About** > **App Version**

### How to update
- **iOS**: App Store > Updates
- **Android**: Google Play Store > My Apps > Update

### Changelog
View recent updates in **Settings** > **About** > **Version** (tap to see changelog)

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## 💡 Tips & Best Practices

### Getting the Most Out of Pomodoro App

1. **Plan Your Day**: Create tasks in the morning for what you want to accomplish
2. **Estimate Pomodoros**: Think about how many pomodoros each task will take
3. **Avoid Interruptions**: Put your phone in Do Not Disturb during work sessions
4. **Take Real Breaks**: Step away from your desk during breaks
5. **Review Statistics**: Check your progress weekly to stay motivated
6. **Adjust as Needed**: Find the rhythm that works best for you

### Task Organization Tips

- Use **High Priority** for urgent tasks
- Add **Categories** to group related tasks
- Use **Tags** for additional context (#urgent, #meeting, #research)
- Keep task descriptions clear and actionable
- Break large tasks into smaller subtasks

### Productivity Tips

- **Start Small**: Begin with just 1-2 pomodoros per day
- **Build Consistency**: Focus on daily streaks rather than long sessions
- **Protect Your Focus Time**: Turn off other notifications
- **Celebrate Wins**: Acknowledge completed tasks and sessions
- **Rest Properly**: Don't skip breaks!

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## 🌐 Additional Resources

### Learn About Pomodoro Technique
- [The Pomodoro Technique Official Website](<https://francescocirillo.com/pages/pomodoro-technique>)
- [Wikipedia: Pomodoro Technique](<https://en.wikipedia.org/wiki/Pomodoro_Technique>)

### Productivity Resources
- Time management tips
- Focus and concentration techniques
- Work-life balance strategies

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## 📱 System Requirements

### iOS
- iOS 14.0 or later
- iPhone, iPad, iPod touch

### Android (Coming Soon)
- Android 8.0 or later
- 50 MB available space

### macOS (If available)
- macOS 11.0 or later
- Apple Silicon or Intel processor

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## 🔒 Privacy & Security

We take your privacy seriously:
- ✅ No data collection
- ✅ No tracking or analytics
- ✅ No third-party services
- ✅ Complete local storage

Read our full [Privacy Policy](PRIVACY_POLICY.md)

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## 📄 Legal

- [Terms of Service](TERMS_OF_SERVICE.md)
- [Privacy Policy](PRIVACY_POLICY.md)

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## 💬 Feedback & Feature Requests

We'd love to hear from you!

### Share Your Feedback
- Email us with suggestions
- Report bugs or issues
- Request new features
- Share your success stories

### Rate & Review
If you enjoy Pomodoro App, please:
- Rate us on the App Store
- Leave a review
- Share with friends

**Your feedback helps us improve!**

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## 🙏 Thank You

Thank you for using Pomodoro App! We're committed to helping you improve your productivity while respecting your privacy and time.

**Made with ❤️ using Flutter**

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**Last updated: January 2025**

For support inquiries: [email protected]