# Smart Budget Manager Support

**Version:** 1.0.0  
**Last Updated:** 09.10.2025

Welcome to Smart Budget Manager Support! We're here to help you get the most out of your personal finance management experience.

## 📞 Quick Support

**Email:** [email protected]
**Response Time:** Within 24 hours  
**Languages:** English, Turkish  

**For Urgent Issues:** Mark your email as "URGENT" in the subject line.

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## 🚀 Getting Started

### First Time Setup

**1. Language Selection**
- Smart Budget Manager supports English and Turkish
- Change language in: More → Settings → Language
- The app will restart to apply language changes

**2. Currency Setup**
- Supported currencies: Turkish Lira (₺), US Dollar ($), Euro (€), British Pound (£)
- Set your primary currency in: More → Settings → Currency
- You can change currency anytime without losing data

**3. Basic Profile Setup**
- Add your name in: More → Profile Settings
- Set your monthly budget target (optional)
- Choose your primary financial goal

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## 💰 Core Features Guide

### Expense Tracking

**Adding Expenses:**
1. Tap the "+" button on the Dashboard
2. Select "Add Expense"
3. Enter amount, category, and description
4. Optionally add a receipt photo
5. Tap "Save"

**Categories Available:**
- Food & Dining
- Transportation
- Shopping
- Entertainment
- Bills & Utilities
- Healthcare
- Education
- Travel
- And more...

**Receipt Management:**
- Camera permission required for photos
- Photos stored locally on your device
- Swipe to delete unwanted receipts

### Budget Management

**Creating Budgets:**
1. Go to "Budget" tab
2. Tap "Create Budget"
3. Select categories and set limits
4. Choose budget period (weekly, monthly, yearly)
5. Set warning thresholds (optional)

**Budget Alerts:**
- Yellow warning at 80% of limit
- Red alert at 100% of limit
- Push notifications (if enabled)

**Budget Types:**
- Category-based budgets
- Total monthly spending limit
- Flexible budget adjustments

### Goal Setting

**Creating Financial Goals:**
1. Go to "Goals" tab
2. Tap "Add Goal"
3. Enter goal name and target amount
4. Set target date
5. Choose goal category
6. Track progress automatically

**Goal Categories:**
- Emergency Fund
- House/Apartment
- Car/Vehicle
- Vacation/Travel
- Education
- Technology
- Wedding
- Custom goals

**Goal Tracking:**
- Visual progress bars
- Percentage completion
- Days remaining
- Achievement notifications

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## 📊 Reports & Analytics

### Expense Analytics
- Monthly spending breakdown
- Category-wise analysis
- Spending trends over time
- Budget vs actual comparisons

### Export Options
- **PDF Reports:** Professional formatted reports
- **CSV Files:** For spreadsheet analysis
- **Charts & Graphs:** Visual spending patterns

**How to Export:**
1. Go to More → Export
2. Select report type and date range
3. Choose format (PDF/CSV)
4. Tap "Generate Report"
5. Share via your preferred method

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## 💳 Premium Features

### Free vs Premium

**Free Features:**
- Basic expense tracking
- Simple budgets
- Basic goals
- Standard reports

**Premium Features:**
- Unlimited budgets and goals
- Advanced analytics
- Premium export formats
- Multi-currency support
- Ad-free experience
- Priority support

### Subscription Management

**Available Plans:**
- **Monthly:** $2.99/month
- **Annual:** $29.99/year (save 17%)
- **Lifetime:** $99.99 (one-time payment)

**Managing Subscriptions:**
- Subscriptions managed through App Store/Google Play
- Cancel anytime in your device settings
- No cancellation fees

**Free Trial:**
- 3-day free trial for new users
- Full premium access during trial
- Cancel anytime during trial

### Promotional Codes

**Available Codes:**
- FINANCE1M: 1 Month Free Premium
- WELCOME30: 30 Days Free Trial
- STARTUP2024: Special Launch Offer
- FREEMONTH: Free Month Access

**How to Use Promo Codes:**
1. Go to More → Premium
2. Tap "Have a redeem code?"
3. Enter your code
4. Tap "Redeem"
5. Enjoy 30 days of premium access!

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## 🔧 Troubleshooting

### Common Issues

**App Won't Start**
- Force close the app and restart
- Restart your device
- Check for app updates
- Free up device storage

**Data Not Saving**
- Check device storage space
- Force close and restart app
- Ensure iOS 14+ or Android 8+

**Camera Not Working**
- Check camera permissions in device settings
- Restart the app
- Try using photo library instead

**Notifications Not Working**
- Check notification permissions
- Verify settings in More → Settings
- Check device Do Not Disturb mode

**Export Not Working**
- Check device storage space
- Try different export format
- Restart the app

### Performance Issues

**App Running Slowly**
- Close other apps running in background
- Restart your device
- Update to latest app version
- Clear device cache (Android)

**High Battery Usage**
- Disable unnecessary notifications
- Close app when not in use
- Check for app updates

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## 📱 Device Requirements

### iOS
- **Minimum:** iOS 14.0 or later
- **Recommended:** iOS 15.0 or later
- **Compatible:** iPhone 6s and newer
- **Storage:** 100MB free space

### Android
- **Minimum:** Android 8.0 (API 26)
- **Recommended:** Android 10.0 or later
- **RAM:** 2GB minimum, 4GB recommended
- **Storage:** 150MB free space

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## 🔒 Privacy & Security

### Data Security
- All data stored locally on your device
- No cloud synchronization
- Bank-level encryption for sensitive data
- No external data transmission

### Permissions Required
- **Camera:** For receipt photos (optional)
- **Photo Library:** For selecting existing photos (optional)
- **Notifications:** For budget alerts (optional)
- **Internet:** For premium subscription only

### Data Backup
- **Important:** Data is not backed up to cloud
- Export your data regularly
- Keep device backups updated
- Data is lost if app is deleted

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## 💡 Tips & Best Practices

### Expense Tracking Tips
- Enter expenses immediately after spending
- Use clear, descriptive names
- Take photos of important receipts
- Review and categorize weekly

### Budget Management Tips
- Start with realistic budget limits
- Review and adjust monthly
- Set up notifications for warnings
- Use the 50/30/20 budgeting rule

### Goal Setting Tips
- Set SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound)
- Break large goals into smaller milestones
- Review progress monthly
- Celebrate achievements

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## 🆘 Frequently Asked Questions

### General Questions

**Q: Is my financial data safe?**
A: Yes! All data is stored locally on your device and never transmitted to external servers. We use bank-level encryption for sensitive information.

**Q: Can I use the app offline?**
A: Absolutely! Smart Budget Manager works completely offline. Internet is only needed for premium subscriptions.

**Q: How do I backup my data?**
A: Currently, you can export your data as PDF or CSV files. We recommend doing this regularly as a backup.

**Q: Can I sync across multiple devices?**
A: Not currently. Data is stored locally on each device. We're considering cloud sync for future versions.

### Premium Questions

**Q: What happens to my data if I cancel premium?**
A: Your data remains intact. You'll lose access to premium features but keep all your financial information.

**Q: Can I get a refund?**
A: Refunds are handled through Apple App Store or Google Play Store policies.

**Q: Do promotional codes expire?**
A: Each promotional code provides 30 days of access and can only be used once per user.

### Technical Questions

**Q: Why does the app need camera permission?**
A: Camera access is optional and only used when you choose to photograph receipts.

**Q: How much storage does the app use?**
A: The app itself is about 50MB. Your data storage depends on usage, typically 10-100MB.

**Q: Can I export data to other apps?**
A: Yes! Export to CSV format works with Excel, Google Sheets, and other spreadsheet applications.

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## 📧 Contact Support

### Before Contacting Support

Please try these steps first:
1. Check this support page for solutions
2. Update to the latest app version
3. Restart your device
4. Try the troubleshooting steps above

### When Contacting Support

**Include this information:**
- Device model and OS version
- App version number
- Detailed description of the issue
- Steps you've already tried
- Screenshots (if relevant)

**Email Template:**

Subject: Smart Budget Manager - [Brief Issue Description]

Device: [iPhone 13, iOS 16.2] App Version: [1.0.0] Issue: [Detailed description] Steps Tried: [What you've already tried]

Additional Details: [Any other relevant information]

### Response Times
- **General Questions:** Within 24 hours
- **Technical Issues:** Within 12 hours
- **Premium Support:** Within 6 hours
- **Urgent Issues:** Within 2 hours

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## 🔄 Feature Requests

We love hearing from our users! To request new features:

1. Email us with "FEATURE REQUEST" in the subject
2. Describe the feature in detail
3. Explain how it would help you
4. Include any mockups or examples

**Popular Requested Features:**
- Cloud synchronization
- Web dashboard
- Investment tracking
- Bill reminders
- Family sharing

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## 📈 Updates & Changelog

### Version 1.0.0 - Current
- Initial release
- Core expense tracking
- Budget management
- Goal setting
- Premium subscriptions
- Multi-language support
- Export functionality

### Upcoming Features
- Dark mode improvements
- Additional currencies
- Enhanced analytics
- Cloud backup options
- Web companion

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## 🌐 Community & Resources

### Learning Resources
- **Budget Basics:** Understanding personal finance fundamentals
- **Goal Setting Guide:** How to set and achieve financial goals
- **Export Guide:** Making the most of your financial data

### Social Media
- Follow us for updates and tips
- Share your success stories
- Get community support

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## ⚖️ Legal Information

### Privacy Policy
Your privacy is important to us. Read our full [Privacy Policy] for details on data collection and usage.

### Terms of Service
By using Smart Budget Manager, you agree to our [Terms of Service].

### Licensing
Smart Budget Manager is proprietary software. All rights reserved.

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**Thank you for choosing Smart Budget Manager!**

We're committed to helping you achieve your financial goals. If you can't find the answer you're looking for, don't hesitate to contact our support team.

**Happy budgeting!** 💰📊

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*This support document is regularly updated. Last update: [Insert Date]*